Support

Need help with your Intact Water products or the Intact Water app? Send us a message below and our team will reply within one working day, or reach us directly:

• Careline: 1700-81-1123, 9am – 6pm
• Email: intactgroup@intact-water.com
• Showrooms: find your nearest branch

Using the App

• Signing in — enter the phone number you gave us when you bought your product; we send a 6-digit code by SMS. If your number isn't recognised, contact us with your order details.
• Products and warranty — your purchases and warranty cover appear in the app after you sign in. Tell us if anything is missing.
• Deleting your account — in the app under Profile › Delete Account, or on our delete account page.
• Your data — see our Privacy Policy.