How Warranty Claims Work
Our warranty claim process is designed to be simple and hassle-free. Once you submit your request, our team will arrange inspection if needed, and proceed with the appropriate repair or replacement to ensure your system is restored.
Submit Your Request
Login and provide your product details and a brief description of the issue through our warranty claim form. Supporting images or videos can help us better understand the problem.
Our Team Reviews Your Case
Our support team will assess your submission to verify warranty eligibility and determine the appropriate course of action.
Inspection Or Verification
If required, our technician will arrange an inspection or request additional information to accurately diagnose the issue.
Repair Or Replacement Arranged
Once approved, we will proceed with the necessary repair or replacement to restore your system to optimal condition.
Frequently Asked Questions
What products are covered under the warranty?
All Intact Water products registered under a valid purchase are covered. Coverage includes indoor and outdoor series water filtration systems purchased through our authorised dealers and showrooms.
How long is the warranty period?
Most products come with a 2-year standard warranty, with an optional 1+1 extended coverage plan. Refer to the warranty table above for the specific coverage period for each product model.
What does the warranty cover?
Warranty coverage includes parts and service for manufacturing defects. It does not cover damage caused by improper installation, misuse, unauthorised modifications, or failure to carry out scheduled maintenance.
How do I submit a warranty claim?
Login to your account, complete the warranty claim form with your product details and a description of the issue, and submit. Our team will review your submission and follow up within 3 working days.
Do I need proof of purchase to make a claim?
Yes. A valid proof of purchase — such as an invoice or receipt — is required to process any warranty claim. Please ensure your product is registered at the time of purchase.
How long does a warranty repair take?
Repair timelines vary depending on the nature of the issue and parts availability. Our team will provide an estimated timeline once the case has been reviewed and approved.